The customer support that you'll receive from your hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical problem with an active account. Prompt and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine website hosting provider and not from some reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a couple of days so as to receive a response to any question, so your web sites may stay offline for a long time. In comparison, a provider which provides different ways of communication and has a technical support staff available any time can assist you right away and help you limit or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
We offer 24/7 billing, customer and technical support for our hosting. Even if you are not our customer yet and you have questions, we can give you a hand without delay and provide you with the needed information, to give you a choice to make an informed decision when you purchase a new hosting account. We're available at any moment, including holidays and weekends, and we provide you with several means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers around the world, so that you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get assistance for any kind of task or issue, irrespective of its complexity.