There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a ticketing system. It’s the easiest form of communication for many reasons. In the event that no support staff representative is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy and paste extensive bits of info without having to worry about spelling errors, and in case a particular issue needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, so if you need to provide info or to follow guidelines, you’ll have to use no less than two different accounts and this number could rise if you desire to manage a couple of domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Hosting
In stark contrast with what you may find with many other web hosting companies, the ticketing system that we are using with our hosting is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember several login names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one location. So, in case you have a query or experience a challenge, you can touch base with our support staff members immediately. Our ticketing system offers a clever search mechanism. This means that even if you’ve opened a lot of tickets through the years, you’ll be able to find the one that you want without difficulties. You can also check knowledge base suggestions for solving commonly faced challenges.