When your web hosting service provider supplies live chat support, you're able to talk with a representative live and find out useful info or get a problem resolved promptly. The key advantage of using chat as an alternative to calling to consult with a live person is that you need only a computer with web access, so you will not pay any rates in the event that you are in another state or country. Furthermore, it is much simpler to copy and paste details for instance domains, usernames or error messages i.e. details which are sometimes difficult to share with the other party on the phone. The live chat is also a considerably faster way to contact the website hosting supplier's support team in comparison to using a ticketing system. What's more, when some issue needs more time to be dealt with, you can do something different while you wait for support on the live chat, which means that you won't lose time - something that is not possible if you're on the phone.