If you ever face a problem with your website and are unable to take care of it on your own, ask the hosting company’s customer service team to help you bring the website back online. A swift solution would be the most favorable scenario, but lots of companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be sorted out swiftly, your website may not function correctly or it may not be available at all for a longer period, so you may lose prospective customers since it’s extremely unlikely that anyone will be happy to return to a website that is broken. Hence, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a well-timed manner. If a software app update does not go smoothly or if you delete something mistakenly, for instance, the site should be fixed swiftly in order to avoid extended unreachability.
One-Hour Response Guarantee in Hosting
Our hosting include a one-hour reply time guarantee, which goes to say that regardless of what inquiry or issue you might have, we will always be there to lend a helping hand. Actually, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both sales and technical matters. Our help desk support staff reps will be at your disposal 24-7, even on legal holidays and weekends, which goes to say that you’ll receive quick assistance at any time. We know how valuable time can be, so by the time we respond to your e-mail or ticket, we will have enquired into the issue and, if we haven’t worked out a solution, we’ll provide you with more details on what you have to do on your end – if the case requires it. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, no matter what time of day or night it is.